iTunes Could Not Connect To This iPad An Unknown Error Occurred

[Fixed] iTunes Could Not Connect To This iPad. An Unknown Error Occurred

iTunes Could Not Connect To This iPad An Unknown Error Occurred

Learn Easy Solutions On How To Fix iPad Could Not Connect To iTunes Due To An Unknown Error!

Overview: Does your iPad fail to connect to iTunes on your laptop or computer? Is it showing an unknown error? Are you worried about it? If “YES” then don’t worry about it. In this guide, you will learn different ways to fix “iTunes could not connect to this iPad. An unknown error occurred”.

Let me tell you that ‘iTunes could not connect to this iPad. An unknown error occurred’ can be of different types such as:

  • iTunes could not connect to this iPad. An unknown error occurred 0xe80000a windows 10
  • iTunes could not connect to this iPad. An unknown error occurred (0xe800000a)
  • iTunes could not connect to this iPad. An unknown error occurred 0xe8000003
  • iPad is disabled connect to iTunes
  • iTunes could not connect to this iPad. An unknown error occurred 0xe8000068,
  • iTunes could not connect to this iPad. An unknown error occurred 0xe8000015,
  • iTunes could not connect to this iPad because an error occurred while reading from the device,
  • iTunes could not connect to this iPad an unknown error occurred 0xe800002d
  • iPad cannot connect to iTunes because the value is missing
  • iPad cannot connect to iTunes on Mac
  • iPad cannot connect to iTunes because it is lock
  • iPad cannot connect to iTunes do not have permission
  • iPad cannot connect to iTunes unknown error
  • iPad cannot connect to iTunes invalid response
  • iPad cannot connect to iTunes on computer

Also Read: [iOS] How To Fix Ghost Touch Problem On iPhone/iPad

For example, just look at a real user practical scenario!

Practical Scenario: An iPad Mini 4 User Is Getting iTunes could not connect to this iPad. An unknown error occurred (0xE8000015)

“iTunes could not connect to this iPad. An unknown error occurred (0xE8000015)

I followed the instructions for a disabled iPad mini 4. But, I just get this error message: “iTunes could not connect to this iPad. An unknown error occurred (0xE8000015)” What steps do I take now to reset the iPad?”

Source: Apple Communities

Like the above practical scenario, there are lots of users who are also going through this issue and want to fix this irritating unknown error.

Well, you don’t need to get panic below there are some easy solutions that can help you to fix could not connect to this iPad an unknown error occurred?

Also Read: Fixed: iPad Stuck In Recovery Mode [iPad Update Issue]

Some Easy Solutions You Should Follow First

  • Update your iTunes to the latest version.
  • Update your iPad and computer or laptop to the latest version.
  • Restart your iPad and your computer.
  • Make sure the internet connection is good.
  • Disconnect all other things connected to your computer expect your iPad USB cable.
  • Connect your iPad to another computer.
  • Check your iPad is ON and unlock.
  • Tap on Trust, when your computer show Trust this computer notification on your iPad.
  • Try to connect with another Apple USB cable and connect to another USB port of your computer.
  • Check the space is not full on your iPad.

If you have tried all the above solutions and iTunes could not connect to this iPad. An unknown error is still occurring then follow the below solutions.

Solution 1: Disable Restriction On iPad

If you are running your iPad on restriction settings then this can also cause iTunes could not connect to this iPad. An unknown error occurred 0xe8000015. So, to fix this unknown error disable restrictions on your iPad.

Follow the below steps to disable restrictions on your iPhone.

Step 1: On your iPad open “Settings” and then go to “General”.

Step 2: After that go to Restrictions.

Step 3: Now, tap on Disable Restrictions on your iPad and enter in your passcode.

Also Read: Fixed “Cannot Get Mail: The Connection To The Server Failed” Error on iPhone/iPad

Solution 2: Remove Lockdown Folder

If your lockdown folder in your computer has some problem then iTunes may not connect to your iPad. Lockdown folder contains iTunes temp data which can get corrupted and cause error 0xe80000 on your iPad.

So, you should delete that folder from your computer may this can fix iTunes could not connect to this iPad because an error occurred.

Follow the below steps to delete lockdown folder from your computer to fix could not connect to this iPad An unknown error occurred.

Steps To Delete Lockdown Folder on Windows

Step 1: Log in to your PC as the administrator.

Step 2: After that click on Start and then click on Run.

Step 3: Now, enter %ProgramData%.

Step 4: Next, on the Apple folder double click on it.

Step 5: Then choose the lockdown folder and delete it.

Steps To Remove Lockdown Folder On Mac Computer

Note: You should not delete the Lockdown folder from your Mac computer. It is better to delete the files from that folder.

Step 1: In Finder Go > Go to Folder > Type /var/db/ lockdown.

Step 2: Then click on Enter button.

Step 3: Now, choose all the files from the Lockdown folder and move them to trash.

Also Read: How To Recover Permanently Deleted Emails From iPhone/iPad

Solution 3: Reinstall Apple Mobile Device USB Driver On Your Computer

You can also get rid of unknown error by reinstalling Apple Mobile Device USB driver. Doing this will help iTunes to connect to your iPad. The steps to do it are different and fully depends on from where you have downloaded iTunes (Apple or Microsoft Store).

Follow the below steps to reinstall the Apple Mobile USB device.

Steps to follow, if iTunes is downloaded from Apple.

Step 1: First you need to disconnect your iPad from your computer.

Step 2: Then again connect your iPad to your PC. (If iTunes open automatically then close it)

Step 3: Now, press Windows + R to open Run command on your computer.

Step 4: After that enter %ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers and then click on OK button.

Step 5: Next, right-click on usbaapl.inf or usbaapl64.inf file then select Install. (Check that the file name has the extension .inf.)

Step 6: Now, you need to disconnect your iPad from your computer and then restart your PC.

Step 7: Then reconnect your device to your computer and run iTunes.

Steps to follow, if iTunes is downloaded from Microsoft Store.

Step 1: First you need to disconnect your iPad from your computer.

Step 2: Then again connect your iPad to your PC. (If iTunes open automatically then close it)

Step 3: Now, on Windows icon right-click on Start button and then choose Device Manager.

Step 4: Then search and expand Portable Devices option.

Step 5: When your iPad appears on your computer then right-click on your iPad name and select Update Driver.

Update Apple USB Driver

Step 6: After that select Search automatically for updated driver software.

Step 7: Once the updating process gets completed, you need to go to Settings > Update & Security > Windows Update and also check that there are not any other updates is available.

Step 8: Finally, run iTunes on your computer and check the error is fixed or not.

Also Read: [Issue Solved]: Unsupported Video Format Error On iPhone/iPad

Solution 4: Factory Reset Your iPad

You can also fix this error by doing factory reset your iPad. Make sure you have created backup before doing factory reset because the hard reset will erase all the save data on your iPad.

Follow the below steps to factory reset (hard reset) your iPad.

Step 1: On your iPad, open Settings icon, and then go to General.

Step 2: After that tap on Reset option.

Step 3: Then tap on Erase All Contents and Settings.

Factory Reset iPad

Note: If you lost your precious data while doing factory reset then you are suggested to try iOS Data Recovery software to recover those deleted data to your iPad.

Wrap Up

I hope that after following the above solutions you will be able the resolve iTunes could not connect to this iPad. An unknown error has occurred. You can follow the solution one-by-one as per your requirement and see if the problem gets fixed or not.

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